FAQs
How can I place my order?
To place order for your corporate pantry below are the steps to be followed:
Step 1 – Select products.
Step 2 – Add to cart.
Step 3 – Register or Login to Place Order
Step 4 – Get Confirmation Email
Step 5 – Choose Payment Terms and Confirm Your Order.
Step 6 – Delivery to your doorstep.
What should I do if I am unable to submit the quotation form?
Ensure that you have filled in all the mandatory fields. If the issue persists, please reach out to our team at info@taydistribution.com or message on WhatsApp at +971 54 2998752 for further assistance.
How much are the shipping charges?
We offer FREE DELIVERY for all the B2B orders in UAE.
Do you ship Internationally?
No, we don’t ship internationally.
When can I receive my order?
In Dubai, orders placed in the morning will be delivered in the afternoon and orders placed in afternoon will be delivered the next day. Orders to other cities will be delivered within 2 – 3 working days.
Can I amend or remove an item from my order?
Unfortunately, no amendment(s) can be made after an order has been submitted successfully. Depending on the status of your order, it may be possible to cancel and place a new order if it has not been processed.
What are the different modes of payment?
There are following modes of payment.
1. Bank Transfer
2. Payment Link (Stripe – Payment getaway
3. Cash on Delivery
What should I do if I am unable to make payment on your gateway due to some technical issues?
Please clear the cache and cookies on your browser if you encounter any issues on our website and ensure that you have filled in all the mandatory fields. If the issue persists, please reach out to our team at info@taydistribution.com for further assistance.
Can I return or exchange the products/order?
Damaged or Defective Items:
If you receive products that are damaged or defective, please contact our customer support on +971 54 299 8752 within 24 hours of delivery to report the issue.
We may require evidence, such as photographs or detailed descriptions, to verify the damage or defect.
Once verified, we will arrange for the return or exchange of the damaged or defective items at no additional cost to you.
Incorrect Orders:
If you receive products that are different from what you ordered, please notify our customer support on +971 54 299 8752 within 24 Hours of delivery.
We will work with you to arrange the return of the incorrect items and the delivery of the correct products as quickly as possible.
Return Authorization Process:
To initiate a return or exchange, please contact our customer support through +971 54 299 8752 or submit a request through email, info@taydistribution.com.
We will provide you with detailed instructions on how to proceed.
Time Frame for Returns:
All return or exchange requests must be made within 24 Hours from the date of delivery.
Any requests made after this time frame may subject to review and approval at our discretion.
Return Shipping and Restocking Fees:
Customers are responsible for the cost of return shipping, except in case of damaged, defective, or incorrect items.
Product Condition:
Returned items must be in their original condition, unopened, and with all packaging and labels intact.
We reserve the right to refuse returns or exchanges for items that have been opened, used, or damaged due to customer negligence.
