Return and Exchange policy

Damaged or Defective Items:

If you receive products that are damaged or defective, please contact our customer support on +971 54 299 8752 within 24 hours of delivery to report the issue.

We may require evidence, such as photographs or detailed descriptions, to verify the damage or defect.

Once verified, we will arrange for the return or exchange of the damaged or defective items at no additional cost to you.


Incorrect Orders:

If you receive products that are different from what you ordered, please notify our customer support on +971 54 299 8752 within 24 Hours of delivery.

We will work with you to arrange the return of the incorrect items and the delivery of the correct products as quickly as possible.


Return Authorization Process:

To initiate a return or exchange, please contact our customer support through +971 54 299 8752 or submit a request through email,

We will provide you with detailed instructions on how to proceed.


Time Frame for Returns:

All return or exchange requests must be made within 24 hours from the date of delivery.

Any requests made after this time frame may subject to review and approval at our discretion.


Return Shipping and Restocking Fees:

Customers are responsible for the cost of return shipping, except in case of damaged, defective, or incorrect items.


Product Condition:

Returned items must be in their original condition, unopened, and with all packaging and labels intact.

We reserve the right to refuse returns or exchanges for items that have been opened, used, or damaged due to customer negligence.